What to do if you are locked out of your Zoom account

If you’re using Zoom to communicate with friends, families, and coworkers across the globe, and your account has been locked, or you need to reset your Zoom password, the process is very simple.

If you can’t access your account because the password isn’t working, you can easily reset your Zoom password. If you’ve already incorrectly entered a password too many times and are being told you are locked out, you’ll need your account administrator to reset the password for you. We’ll show you how to do both here.

Why is my Zoom account locked?

If you have tried to enter an incorrect password too many times, your Zoom account will be temporarily locked. To unlock your account successfully, go to Zoom.us/signin > Forgot Password > Enter your registered Email ID. Click on the reset password link sent to your email to change your password.

Your Zoom account will lock for 30 minutes after 7 failed attempts to log in. You can either wait for 30 minutes if you want to keep your password and try again, or you can reset it right away.

If you are just a typical user and have been locked out of Zoom, then all you need to do is reset your password. In this case, Zoom considers “unlock account” and “recover/reset your password” to be the same thing.

How to reset your Zoom password to unlock your account

In an unfortunate situation when you can’t remember your Zoom password or you have got locked out of your account, but there is a simple way to reset your account so that you can continue your work without interruption.

1. Visit the Zoom web portal to sign in

To get started, go to Zoom.us/signin and click on Forgot Password, if you don’t remember your password or wish to reset it. 

2. Enter your email address registered with Zoom 

You will be prompted to enter the email address that you used to create your Zoom account. Once you enter your email, click on the checkbox next to “I’m not a Robot.” Then click Send.

3. Check your email for the ‘Reset password link’

You will be directed to a screen which will indicate that an email with the ‘Reset Password’ link has been sent to you. It should look something like this: